Refunds and Returns Policy
Effective Date: 30 May 2025
At SK Marketing Hub, we strive to ensure customer satisfaction with every home appliance we sell. However, if you are not fully satisfied with your purchase, this Refunds and Returns Policy outlines your rights and our procedures to resolve the issue fairly.
1. Eligibility for Returns
We accept return requests under the following conditions:
- The item must be returned within 7 days from the date of delivery.
- The product must be unused, uninstalled, and in its original condition and packaging.
- All original accessories, manuals, warranty cards, and invoices must be included.
- The product must not be damaged or tampered with in any way.
Note: Products installed or used cannot be returned unless they are defective or delivered damaged.
4. Refund Policy
When Refunds Are Applicable:
- Approved returns that meet all conditions
- Product out of stock and cannot be replaced
- Order cancellations before dispatch
Refund Timeframe:
Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
Mode of Refund:
- Refunds will be issued to the original payment method used for purchase.
- In the case of Cash on Delivery (COD) orders, a bank transfer will be arranged.
6. Replacements and Exchanges
We offer free replacements for items that:
- Arrive damaged or defective
- Are significantly different from their online description
- Were incorrectly delivered
If a replacement is unavailable, we will issue a full refund.
7. Order Cancellations
- Orders can be cancelled before they are shipped by contacting customer support.
- Once shipped, cancellations are not possible—however, you may initiate a return once the item is delivered (if eligible).
2. Non-Returnable Items
The following categories are non-returnable:
- Opened or used products
- Products with missing original accessories or packaging
- Items purchased during clearance sales or marked “Final Sale”
- Products customized to your specifications
Perishable goods or hygiene-related appliances (e.g., water purifiers after installation)
3. Returns Process
To initiate a return:
Step 1: Submit a Return Request
Email us at skmarketingmybusiness@gmail.com with:
- Your order number
- Reason for return
- Clear photos or videos of the product (if damaged or defective)
Step 2: Approval & Instructions
- Our support team will respond within 2 business days.
- If eligible, we’ll provide return instructions and pickup scheduling details.
Step 3: Return Pickup
- We will arrange for return pickup at no cost only if the item is defective, damaged, or incorrectly delivered.
- For other returns (e.g., change of mind), return shipping charges will be borne by the customer.
5. Product Inspection & Approval
Upon receiving the returned item, we will:
- Inspect the item to confirm it meets all return conditions.
- If approved, initiate the refund or replacement.
- If rejected, the product will be sent back to the customer without refund.
8. Contact Customer Support
For returns, refunds, or any assistance:
SK Marketing Hub
Email: skmarketingmybusiness@gmail.com
Phone: 74487 79990 | 0452-4510207
Address: 138, New No: 75, DRO Colony Main Road,
KMSL Colony, K.Pudur, Madurai – 625007, Tamil Nadu, India
Support Hours: Monday to Saturday, 10 AM – 6 PM
9. Policy Updates
We may update this Refunds and Returns Policy periodically. Any changes will be posted on this page with a revised effective date.
Refunds and Returns Policy
Effective Date: 30 May 2025
At SK Marketing Hub, we strive to ensure customer satisfaction with every home appliance we sell. However, if you are not fully satisfied with your purchase, this Refunds and Returns Policy outlines your rights and our procedures to resolve the issue fairly.
1. Eligibility for Returns
We accept return requests under the following conditions:
- The item must be returned within 7 days from the date of delivery.
- The product must be unused, uninstalled, and in its original condition and packaging.
- All original accessories, manuals, warranty cards, and invoices must be included.
- The product must not be damaged or tampered with in any way.
Note: Products installed or used cannot be returned unless they are defective or delivered damaged.
2. Non-Returnable Items
The following categories are non-returnable:
- Opened or used products
- Products with missing original accessories or packaging
- Items purchased during clearance sales or marked “Final Sale”
- Products customized to your specifications
Perishable goods or hygiene-related appliances (e.g., water purifiers after installation)
3. Returns Process
To initiate a return:
Step 1: Submit a Return Request
Email us at skmarketingmybusiness@gmail.com with:
- Your order number
- Reason for return
- Clear photos or videos of the product (if damaged or defective)
Step 2: Approval & Instructions
- Our support team will respond within 2 business days.
- If eligible, we’ll provide return instructions and pickup scheduling details.
Step 3: Return Pickup
- We will arrange for return pickup at no cost only if the item is defective, damaged, or incorrectly delivered.
- For other returns (e.g., change of mind), return shipping charges will be borne by the customer.
4. Refund Policy
When Refunds Are Applicable:
- Approved returns that meet all conditions
- Product out of stock and cannot be replaced
- Order cancellations before dispatch
Refund Timeframe:
Refunds will be processed within 5-7 business days after we receive and inspect the returned product.
Mode of Refund:
- Refunds will be issued to the original payment method used for purchase.
- In the case of Cash on Delivery (COD) orders, a bank transfer will be arranged.
5. Product Inspection & Approval
Upon receiving the returned item, we will:
- Inspect the item to confirm it meets all return conditions.
- If approved, initiate the refund or replacement.
- If rejected, the product will be sent back to the customer without refund.
6. Replacements and Exchanges
We offer free replacements for items that:
- Arrive damaged or defective
- Are significantly different from their online description
- Were incorrectly delivered
If a replacement is unavailable, we will issue a full refund.
7. Order Cancellations
- Orders can be cancelled before they are shipped by contacting customer support.
- Once shipped, cancellations are not possible—however, you may initiate a return once the item is delivered (if eligible).
8. Contact Customer Support
For returns, refunds, or any assistance:
SK Marketing Hub
Email: skmarketingmybusiness@gmail.com
Phone: 74487 79990 | 0452-4510207
Address: 138, New No: 75, DRO Colony Main Road,
KMSL Colony, K.Pudur, Madurai – 625007, Tamil Nadu, India
Support Hours: Monday to Saturday, 10 AM – 6 PM
9. Policy Updates
We may update this Refunds and Returns Policy periodically. Any changes will be posted on this page with a revised effective date.
Address
- Old No: 136, New No: 75, DRO Colony, Main Road, KMSL Colony, K.Pudur, Madurai-625007